Refund Policy
Last updated: January 2026
1. Appointment Cancellations
Appointments can be cancelled up to 48 hours before the scheduled time for a full refund.
2. Service Fees
Platform service fees are non-refundable once an appointment has been confirmed and the medical provider has been notified.
3. Medical Treatment Costs
Refunds for medical treatment costs are subject to the individual hospital's refund policy.
4. Processing Time
Approved refunds will be processed within 7-14 business days.
5. Contact
For refund requests, contact support@hbmt.com with your booking reference.